>> Service Guide

Thank you very much for choosing English Socaston piano . Here, we will briefly introduce you knowledge about the piano maintenance. Whenever, our distribution agents, technical service centers and factory professional and technical service personnel are very willing to provide you with the most professional advice and help. 

      Piano is known called as King of Musical instruments by people It is a large, sophisticated and high-grade instruments, whose performance, acoustic quality and service life will be affected by environmental conditions and daily maintenance of. Good maintenance will not only enable your piano achieve the best performance, but also prolong its service life effectively. For your better use and maintenance of the piano, I would like to introduce you to note:

Ambient temperature and humidity    

  The temperature and humidity control of the playing environment is very important. Excessive humidity or drying will make your piano loss the normal spirituality, or even break down or damage because of machinery part expansion!

    Most production materials are natural materials, which will change with the external environment to affect their own performance. Although the carefully selected wood of Bosna piano has been specially treated, it greatly reduces the chance of the piano changing its performance due to the influence of the outer environment. But if the piano is exposed under a humidity environment too high (above 80%) or too low (below 30%), the fine parts inside the piano will swell and shrink. It will affect the overall tone and feel. Therefore, we recommend that you provide the piano with a relatively stable temperature and humidity environment. When the summer rainy season arrives, please pay attention to closing the doors and windows, turn on air-conditioning dehumidification function; when the winter heating is open, indoor is too dry, please use humidifier to increase air humidity, so as to ensure that the piano can be placed and used in a relatively stable environment. 

    The piano of high-grade professional performance asks for a very strict setting environment: humidity must be controlled in 40%-60%, temperature in 20 -25 . It is difficult for the ordinary family to achieve constant temperature and humidity, but you would better control between 40%-70%, 15-30

The position of the piano

      Try to avoid placing the piano in the place where the heating, fireside and air conditioner can directly blow, keep it away from the heat source as far as possible, and to maintain indoor ventilation properly; Long-term direct sunlight can cause the piano lacquer surface to burst, fade and other undesirable consequence. So ensure the piano not be directly exposed to the sun, not to be placed next to doors, windows, balconies, fish tanks, or humidifiers and so on. Please do not put the back of the upright piano lean with the wall, preferably keep ten centimeters away. 

Tuning and Mechanical Finishing

      No matter whether the piano is old or new, played or not, the parts such as the chord system and the chord machine will be affected by the external environment. Although the new piano in the factory has been tuned and finished so many times that the strings system force distribution uniformity, intonation tends to stabilize, mechanical transmission parts are more sensitive. However, because of the vibration caused by moving and the constant change of ambient temperature and humidity, it is inevitable that many parts of the piano will change to a certain extent . Therefore, when you purchase a piano home, if there are many significant changes, please notify the after-sales service technician onsite service in time.  If there are no significant changes, you can use for a few months, and then maintenance will be better. Because after a period of playing and mechanical running-in and then adjusting the law and finishing, will make the piano intonation and mechanical action more stable.

    Regular tuning and simple mechanical adjustment can stabilize the tension distribution of the piano string system and the sensitivity of the chord machine and keyboard. For this reason, we recommend that you adjust your piano at least once every six months. If the piano is idle for a long time, please try your best to maintain the piano once a year.


      The piano uses a lot of wool felt material, it is easy to be eaten by worms. You can hang the camphor ball in the upright piano shell inside the two ends, or camphor bag with a few holes around the bottom of pedal, The camphor ball can be placed on the tripod piano without affecting the vibration of sound plate. Do not use any pesticide sprays. If you find worms, please contact the professional piano technicians in local Schumann dealers as soon as possible. 

If you encounter various problems in the process of use, you are welcome to call Socaston pianist Customer Service Tel: 400-091-0558, we will be happy to serve you.